training

Effective Leadership/ Managing Quality: Chester

Tuesday 28th January 2020

This course covers:

  • Explain the qualities of an effective leader and develop personal actions to improve

  • Explain the difference between leading and managing

  • Looking at personal and team leadership

  • Develop your team goals based on the business vision and share these with your team

  • Motivate staff by understanding their drivers

  • Challenge difficult behaviours

  • Coach your team effectively

  • Look at various quality management systems

  • Recognise the value of total quality systems

  • The Toyota production way

  • Theory behind Kaizen-5S

  • Applying Kaizen 5S in our garage businesses

  • Increasing the overall efficiency of the workshop 

Tuesday 28th January 2020 • Chester Venue: Hallmark Hotel The Queen, City Road, Chester CH1 3AH.

Limited spaces | Lunch and refreshments provided

Price for Effective Leadership/Managing Quality course: £289.95 +VAT

Alternatively, if booked with Customer Excellence/Reception Management on 29/01/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Customer Excellence/ Reception Management: Chester

Wednesday 29th January 2020

This course covers:

  • Perception of customer excellence

  • People buy people

  • Measuring customer service

  • The customer service journey

  • The importance and effectives of positive body language

  • Customer care on the phone

  • Build your customer brand, fill gaps in service and develop methods of creating a great customer experience

  • Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place

  • Explore service reception best practices

Wednesday 29th January 2020 • Venue: Hallmark Hotel The Queen, City Road, Chester CH1 3AH.

Limited spaces | Lunch and refreshments provided

Price for Customer Excellence/Reception Management course: £289.95 +VAT

Alternatively, if booked with Effective Leadership/Managing Quality on 28/01/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Effective Leadership/ Managing Quality: Fleet/Guildford

Tuesday 4th February 2020

This course covers:

  • Explain the qualities of an effective leader and develop personal actions to improve

  • Explain the difference between leading and managing

  • Looking at personal and team leadership

  • Develop your team goals based on the business vision and share these with your team

  • Motivate staff by understanding their drivers

  • Challenge difficult behaviours

  • Coach your team effectively

  • Look at various quality management systems

  • Recognise the value of total quality systems

  • The Toyota production way

  • Theory behind Kaizen-5S

  • Applying Kaizen 5S in our garage businesses

  • Increasing the overall efficiency of the workshop 

Tuesday 4th February 2020 • Venue: Lismoyne Hotel, 45 Church Road, Fleet, GU51 4NE

Limited spaces | Lunch and refreshments provided

Price for Effective Leadership/Managing Quality course: £289.95 +VAT

Alternatively, if booked with Customer Excellence/Reception Management on 05/02/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Customer Excellence/ Reception Management: Fleet/Guildford

Wednesday 5th February 2020

This course covers:

  • Perception of customer excellence

  • People buy people

  • Measuring customer service

  • The customer service journey

  • The importance and effectives of positive body language

  • Customer care on the phone

  • Build your customer brand, fill gaps in service and develop methods of creating a great customer experience

  • Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place

  • Explore service reception best practices

Wednesday 5th February 2020 • Venue: Lismoyne Hotel, 45 Church Road, Fleet, GU51 4NE

Limited spaces | Lunch and refreshments provided

Price for Customer Excellence/Reception Management course: £289.95 +VAT

Alternatively, if booked with Effective Leadership/Managing Quality on 04/02/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

TWO DAY: Financial understanding and service reception management: DUBLIN

Tuesday 11th and Wednesday 12th February 2020

After completing day one; Financial Understanding for the Garage Business you will be able to:

  • Explain the impact on organisational finances and interpret key facts

  • Understand financial terms and confidently discuss issues that affect the garage’s finance

  • Interpret the 2 key financial statements – Profit & Loss, and Balance Sheet

  • Why use a cash flow

  • Understand KPIs – what they are and how they can be used to help performance

  • Understanding the cost of doing business

  • Understand why the correct labour rate is critical to your garage
    • Discussing margin and mark-up


After completing day two; Customer Excellence and Service Reception Management course you will be able to:

  • Perception of customer excellence

  • People buy people

  • Measuring customer service

  • The customer service journey

  • The importance and effectives of positive body language

  • Customer care on the phone

  • Build your customer brand, fill gaps in service and develop methods of creating a great customer experience

  • Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place

  • Explore service reception best practices

Lunch and refreshments provided for both days.

Tuesday 11th and Wednesday 12th February 2020 at Aspect Hotel Park West, Dublin 12, D12 F2V4, Ireland

Limited spaces | £475

Effective Leadership/ Managing Quality: Lincoln/ Grantham

Tuesday 25th February 2020

This course covers:

  • Explain the qualities of an effective leader and develop personal actions to improve

  • Explain the difference between leading and managing

  • Looking at personal and team leadership

  • Develop your team goals based on the business vision and share these with your team

  • Motivate staff by understanding their drivers

  • Challenge difficult behaviours

  • Coach your team effectively

  • Look at various quality management systems

  • Recognise the value of total quality systems

  • The Toyota production way

  • Theory behind Kaizen-5S

  • Applying Kaizen 5S in our garage businesses

  • Increasing the overall efficiency of the workshop 

Tuesday 25th February 2020 • Lincoln/Grantham venue: Double Tree Hilton Lincoln, Brayford Wharf North

Lincoln LN1 1YW.

Limited spaces | Lunch and refreshments provided

Price for Effective Leadership/Managing Quality course: £289.95 +VAT

Alternatively, if booked with Customer Excellence/Reception Management on 26/02/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Customer Excellence/ Reception Management: Lincoln/ Grantham

Wednesday 26th February 2020

This course covers:

  • Perception of customer excellence

  • People buy people

  • Measuring customer service

  • The customer service journey

  • The importance and effectives of positive body language

  • Customer care on the phone

  • Build your customer brand, fill gaps in service and develop methods of creating a great customer experience

  • Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place

  • Explore service reception best practices

Wednesday 26th February 2020 • Lincoln/Grantham venue: Double Tree Hilton Lincoln, Brayford Wharf North

Lincoln LN1 1YW.

Limited spaces | Lunch and refreshments provided

Price for Customer Excellence/Reception Management course: £289.95 +VAT

Alternatively, if booked with Effective Leadership/Managing Quality on 25/02/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Effective Leadership/ Managing Quality: Cardiff

Tuesday 3rd March 2020

This course covers:

  • Explain the qualities of an effective leader and develop personal actions to improve

  • Explain the difference between leading and managing

  • Looking at personal and team leadership

  • Develop your team goals based on the business vision and share these with your team

  • Motivate staff by understanding their drivers

  • Challenge difficult behaviours

  • Coach your team effectively

  • Look at various quality management systems

  • Recognise the value of total quality systems

  • The Toyota production way

  • Theory behind Kaizen-5S

  • Applying Kaizen 5S in our garage businesses

  • Increasing the overall efficiency of the workshop 

Tuesday 3rd March 2020 • Radisson Blu, Meridian Gate, Bute Terrace, Cardiff CF10 2FL.

Limited spaces | Lunch and refreshments provided

Price for Customer Effective Leadership/Managing Quality course: £289.95 +VAT

Alternatively, if booked with Customer Excellence/Reception Management on 04/03/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Customer Excellence/ Reception Management: Cardiff

Wednesday 4th March 2020

This course covers:

  • Perception of customer excellence

  • People buy people

  • Measuring customer service

  • The customer service journey

  • The importance and effectives of positive body language

  • Customer care on the phone

  • Build your customer brand, fill gaps in service and develop methods of creating a great customer experience

  • Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place

  • Explore service reception best practices

Wednesday 4th March 2020 • Radisson Blu, Meridian Gate, Bute Terrace, Cardiff CF10 2FL.

Limited spaces | Lunch and refreshments provided

Price for Customer Excellence/Reception Management course: £289.95 +VAT

Alternatively, if booked with Effective Leadership/Managing Quality on 03/03/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Effective Leadership/ Managing Quality: Newcastle

Tuesday 7th April 2020

This course covers:

  • Explain the qualities of an effective leader and develop personal actions to improve

  • Explain the difference between leading and managing

  • Looking at personal and team leadership

  • Develop your team goals based on the business vision and share these with your team

  • Motivate staff by understanding their drivers

  • Challenge difficult behaviours

  • Coach your team effectively

  • Look at various quality management systems

  • Recognise the value of total quality systems

  • The Toyota production way

  • Theory behind Kaizen-5S

  • Applying Kaizen 5S in our garage businesses

  • Increasing the overall efficiency of the workshop 

Tuesday 7th April 2020 • Newcastle venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Effective Leadership/Managing Quality course: £289.95 +VAT

Alternatively, if booked with Customer Excellence/Reception Management on 08/04/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Customer Excellence/ Reception Management: Newcastle

Wednesday 8th April 2020

This course covers:

  • Perception of customer excellence

  • People buy people

  • Measuring customer service

  • The customer service journey

  • The importance and effectives of positive body language

  • Customer care on the phone

  • Build your customer brand, fill gaps in service and develop methods of creating a great customer experience

  • Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place

  • Explore service reception best practices

Wednesday 8th April 2020 • Newcastle venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Customer Excellence/Reception Management course: £289.95 +VAT

Alternatively, if booked with Effective Leadership/Managing Quality on 07/04/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Financial Understanding for the Garage Business: Fleet/ Guildford

Tuesday 2nd June 2020

This course covers:

• Explain the impact on organisational finances and interpret key facts

• Understand financial terms and confidently discuss issues that affect the garage’s finance

• Interpret the 2 key financial statements – Profit & Loss, and Balance Sheet

• Why use a cash flow

• Understand KPIs – what they are and how they can be used to help performance

• Understanding the cost of doing business

• Understand why the correct labour rate is critical to your garage
• Discussing margin and mark-up

Tuesday 2nd June 2020 • Fleet/Guilford venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Financial Understanding for the Garage Business course: £289.95 +VAT

Alternatively, if booked with Marketing Essentials on 03/06/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Marketing Essentials: Fleet/ Guilford

Wednesday 3rd June 2020

This course covers:

What is marketing?

• Investigate growth strategies

• Exploring the marketing mix

• Looking at the differences from transactional and relationship marketing

• The importance of effective branding

• The marketing triangle

• Explore SMART objectives

• Understand SWOT analysis

Wednesday 3rd June 2020 • Fleet/Guilford venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Marketing Essentials course: £289.95 +VAT

Alternatively, if booked with Financial Understanding for the Garage Business on 02/06/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Financial Understanding for the Garage Business: Newcastle

Tuesday 1st September 2020

This course covers:

• Explain the impact on organisational finances and interpret key facts

• Understand financial terms and confidently discuss issues that affect the garage’s finance

• Interpret the 2 key financial statements – Profit & Loss, and Balance Sheet

• Why use a cash flow

• Understand KPIs – what they are and how they can be used to help performance

• Understanding the cost of doing business

• Understand why the correct labour rate is critical to your garage
• Discussing margin and mark-up

Tuesday 1st September 2020 • Newcastle venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Financial Understanding for the Garage Business course: £289.95 +VAT

Alternatively, if booked with Marketing Essentials on 02/09/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Marketing Essentials: Newcastle

Wednesday 2nd September 2020

This course covers:

What is marketing?

• Investigate growth strategies

• Exploring the marketing mix

• Looking at the differences from transactional and relationship marketing

• The importance of effective branding

• The marketing triangle

• Explore SMART objectives

• Understand SWOT analysis

Wednesday 2nd September 2020 • Newcastle venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Marketing Essentials course: £289.95 +VAT

Alternatively, if booked with Financial Understanding for the Garage Business on 01/09/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Financial Understanding for the Garage Business: Chester

Tuesday 22nd September 2020

This course covers:

• Explain the impact on organisational finances and interpret key facts

• Understand financial terms and confidently discuss issues that affect the garage’s finance

• Interpret the 2 key financial statements – Profit & Loss, and Balance Sheet

• Why use a cash flow

• Understand KPIs – what they are and how they can be used to help performance

• Understanding the cost of doing business

• Understand why the correct labour rate is critical to your garage
• Discussing margin and mark-up

Tuesday 22nd September 2020 • Chester venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Financial Understanding for the Garage Business course: £289.95 +VAT

Alternatively, if booked with Marketing Essentials on 23/09/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Marketing Essentials: Chester

Wednesday 23rd September 2020

This course covers:

What is marketing?

• Investigate growth strategies

• Exploring the marketing mix

• Looking at the differences from transactional and relationship marketing

• The importance of effective branding

• The marketing triangle

• Explore SMART objectives

• Understand SWOT analysis

Wednesday 23rd September 2020 • Chester venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Marketing Essentials course: £289.95 +VAT

Alternatively, if booked with Financial Understanding for the Garage Business on 22/09/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Financial Understanding for the Garage Business: Cardiff

Tuesday 6th October 2020

This course covers:

• Explain the impact on organisational finances and interpret key facts

• Understand financial terms and confidently discuss issues that affect the garage’s finance

• Interpret the 2 key financial statements – Profit & Loss, and Balance Sheet

• Why use a cash flow

• Understand KPIs – what they are and how they can be used to help performance

• Understanding the cost of doing business

• Understand why the correct labour rate is critical to your garage
• Discussing margin and mark-up

Tuesday 6th October 2020 • Cardiff venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Financial Understanding for the Garage Business course: £289.95 +VAT

Alternatively, if booked with Marketing Essentials on 07/10/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Marketing Essentials: Cardiff

Wednesday 7th October 2020

This course covers:

What is marketing?

• Investigate growth strategies

• Exploring the marketing mix

• Looking at the differences from transactional and relationship marketing

• The importance of effective branding

• The marketing triangle

• Explore SMART objectives

• Understand SWOT analysis

Wednesday 7th October 2020 • Cardiff venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Marketing Essentials course: £289.95 +VAT

Alternatively, if booked with Financial Understanding for the Garage Business on 6/10/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Financial Understanding for the Garage Business: Lincoln/ Grantham

Tuesday 3rd November 2020

This course covers:

• Explain the impact on organisational finances and interpret key facts

• Understand financial terms and confidently discuss issues that affect the garage’s finance

• Interpret the 2 key financial statements – Profit & Loss, and Balance Sheet

• Why use a cash flow

• Understand KPIs – what they are and how they can be used to help performance

• Understanding the cost of doing business

• Understand why the correct labour rate is critical to your garage
• Discussing margin and mark-up

Tuesday 3rd November 2020 • Lincoln/Grantham venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Financial Understanding for the Garage Business course: £289.95 +VAT

Alternatively, if booked with Marketing Essentials on 4/11/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

Marketing Essentials: Lincoln/ Grantham

Wednesday 4th November 2020

This course covers:

What is marketing?

• Investigate growth strategies

• Exploring the marketing mix

• Looking at the differences from transactional and relationship marketing

• The importance of effective branding

• The marketing triangle

• Explore SMART objectives

• Understand SWOT analysis

Wednesday 4th November 2020 • Lincoln/Grantham venue TBC (Usually within 4-6 weeks of the course date).

Limited spaces | Lunch and refreshments provided

Price for Marketing Essentials course: £289.95 +VAT

Alternatively, if booked with Financial Understanding for the Garage Business on 3/11/20, the price for the combined courses over the two days is: £498.95* +VAT

*The combined price of £498.95 +VAT is only valid booking two courses at the same venue held in the same month.

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Thank you Andy, 2019 is only going to get better and better, the improvements both in my business and staff are definitely an outcome of your passion and skill in mentoring from your excellent training courses, but mostly your ability to teach, there is an art to it that you excel in, thank you!

Tim Hookway

TJH Autos

On Tuesday and Wednesday I attended 2 training days in Northampton with the garage inspector.


It wasn't cheap to take 2 days off work, travel 150 miles each way including M20 and M25, oh and a hotel for the night. But it isn't really a cost, it's an investment. The training was without question, the best training event I have been to over the last 10 years, it wasn't about how to fix cars, it was how to run our business, to ensure a fair profit, how to look after our customers and how to ensure we have a business in years to come. This is the sort of training that I have been asking our suppliers to provide for years, before this it just didn't seem to exist.

Customer excellence in the motor industry and financial understanding for the garage business. Both topics we may think we understand, or topics we may struggle with... Whichever camp you are in, I guarantee you will learn plenty. Something that really struck me was how different, yet also how similar we all are. We are all in this trade for a similar reason, our route into it may be different, but were all in the business of fixing cars. What stage we are at in this journey is always different, I met the lovely Rebecca Pullan and her husband on Tuesday, a few months ago we discussed some business related things on this group and she kindly sent me some documents to help us grow our business, we had never met or spoken before.

Then by chance, they were at the training event on Tuesday and I got to say thank you in person, got to have lunch and discuss all things cars and customers etc. Then on Wednesday I got to meet a really nice couple at the beginning of their business journey who I could help out by forwarding them some documents with links to online service schedules etc. It's all give and take, help each other out and learn from each other. Something were all guilty of NOT doing at times. I also had a chance to chat with the training manager for Halfords, personally I despise the company, I have no time for any company that I feel de-values our trade, I'm very vocal about this, however I found that this guy was just like you and I. He had independent experience, he had worked in a family business and was genuinely just another one of us trying to make a living.


The reason I attended the training was 2 fold, firstly I have been looking for this type of training for a very long time, secondly it was organised and taught by Andy Savva. I have followed his articles in a couple of trade magazines and for me they really struck a chord, this is how I want my business to be, it's a far more professional outlook, structure that the garage trade lacks and a completely different attitude. The risk was that I may be very disappointed... Quite the opposite, the training literature that we took home is gold, he has a very to the point way of doing things, you might not like what he has to say, but he will say it, because he knows he is right and he also wants you to succeed! It's a bit like Hells Kitchen for garages!

This is one successful, genuine and generous businessman who will treat you like an old friend and I look forward to seeing him next year for more training! If you made it this far through my post I am bloody impressed, it's probably bored a few of you and its almost a novel! I just wanted to share something that really struck me this week, to succeed in this business we need to do so many different things:
• Invest in ourselves and keep training
• Communicate with each other
• Not fit customer parts
• Help each other
• Be methodical and structured in our business as much as in our car repair
• Network with others
• Our business is so much more than fixing cars!

 

Luke Robinson

Marchwood Motor Engineers Ltd.

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Contact

Andy Savva PgDip CAE EngTech FIMI

Automotive Aftermarket Expert  |  Keynote Speaker | Presenter  | United Kingdom

​​

t: +44 (0) 7884 008 811

e: andy@thegarageinspector.com

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