Team and recruitment
Why I put a technician on the front desk once a month
Once a month, one of my technicians left the workshop and ran reception for the day. It cost me a day on the ramp. It gave me a team that worked as one.
Advice for independent garage owners
Things worth knowing.
Straight-talking advice on running a garage business, from someone who ran one.
Team and recruitment
Why garages can’t find technicians any more, and why it isn’t a recruitment problem
Staffing is the biggest challenge in the independent sector. But it isn't really a recruitment problem. It's the bill arriving for fifty years of charging too little.
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