Why I put a technician on the front desk once a month
Once a month, one of my technicians left the workshop and ran reception for the day. It cost me a day on the ramp.…
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Why some garage owners earn less than their own staff
Fifty or sixty hours a week, a busy workshop, and nothing in the bank at the end of the month. Some owners take home…
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How you’ll know your garage is working: you can take a holiday
Ask me what success looks like and I won't give you a number first. I'll tell you the owner went on holiday for two…
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The weight a garage owner carries: 6:30am, dark and pouring down
Lifting the shutter at half six on a wet Monday, with no idea what the day will throw at you. Vehicle owners rarely see…
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