On-demand masterclass

Customer and Front of House Excellence

Self-paced online course

Want to deliver outstanding customer service?
Want your front of house team to create an amazing first impression?
Want more positive reviews to boost your garage business?

Many independent garage businesses deliver excellent repair and testing services, but this isn’t reflected in the wider customer experience. This course is designed to elevate your customer service levels across your team, helping you deliver a high-quality service that keeps customers coming back.

£296 + VAT

Start your course today

Course overview

Enhance your customer service and boost your business

Running an independent garage is more than fixing cars; it’s about delivering great customer service at every point of contact. Whether it’s answering a phone call or handing back the keys, each interaction matters. Yet keeping up with high standards of service can be tough with all the daily demands of garage management.

Many garage owners strive to make their garage the first choice for local customers. But without solid skills in customer service – and knowing how to apply them consistently – they risk falling behind competitors and hurting their business reputation.

This course, designed specifically for the independent garage sector, draws on over 35 years of experience in the automotive service industry. It helps businesses like yours enhance their customer service levels and start seeing real results quickly.

The tools that you gave us have changed my company from ‘Just about getting by’ to a profitable business that has savings and has also been able to invest in new equipment and training, and this has been done within 12 months!
John, VRT, Slough

Who is this course for?

Garage owner standing with arms crossed in front of a car

Independent garage owners

Learn how to lead your team in delivering top-notch customer service, driving repeat business and referrals to grow your garage.

Service advisor smiling behind a garage reception counter

Reception and service advisors

Enhance your skills in customer interactions as the primary point of contact, ensuring every customer experience is a positive one.

Garage technicians

Learn how your role can boost customer trust and satisfaction and why everyone is part of customer excellence.

Course outcomes

Mechanic showing a couple information on a laptop in a workshop

Master customer service fundamentals

Understand the essentials of top-notch customer service specific to the garage industry.

Enhance customer interactions

Develop skills to communicate effectively, handle complaints gracefully, and exceed customer expectations.

Implement effective service systems

Learn how to gather and use customer feedback to continuously improve your service quality.

Drive customer loyalty

Discover strategies to build lasting relationships that turn one-time visitors into loyal customers.

Don’t just take my word for it…

I can’t praise the course highly enough. The breadth and depth of knowledge passed on to all students was outstanding. The level of engagement with students was superb and I personally came away from the course inspired to take action to take my business to new heights.
Nathan

Andy’s approach to the marketing of his own workshop by being both niche and different is particularly brilliant and would urge any workshop owners in my network that might be looking to grow or improve their business to attend this course!
Ben

This course made me think outside the box. Andy will give you plenty of ideas to implement into your business, helping it flourish. Really looking forward to implementing new ideas into the garage.
Georgie, MSC Wisborough

Thank you so much Andy for once again delivering a fantastic course, in such a way that’s captivating, motivational and certainly thought provoking. You were right, it was nothing like I thought it was going to be, it was better 👍🏻 I always come away with a fresh focus on my business.
Kate, JKM Portsmouth

Start your course today

A fresh approach to online training

Expert guidance

I firmly believe outstanding customer service was the key factor in the success of my garage business.

This course is packed with 35+ years of insights to give you the tips and practical advice to help your garage deliver the customer service that’ll make you stand out.

Designed for you

The course content is specifically focused on the independent garage industry, ensuring every lesson has practical relevance to your workshop.

You’ll leave with insights you can implement immediately within your garage.

Flexible delivery

The on-demand online content means you can learn at your own pace, wherever you are.

Learn the key to customer service success without having to spend days out of your garage business.

Learn together

When it comes to independent garages, we’re all in the same boat and all face the same challenges.

Through the online discussions you’ll connect with other garage owners, technicians and staff members to share your stories and learn from each other.

Interactive workshop

Every quarter I’ll be holding an optional interactive online workshop to dive into key topics and answer all your burning questions on creating an excellent customer experience.

You’ll get all the information and tools you need to create an independent garage that stands out.

Ongoing support

Nobody expects you to implement the necessary changes overnight, especially with a busy garage environment to look after.

I’ll support you with downloadable resources and regular emails to help you make a real difference for the long-term.

Course agenda

Welcome

Explore how the course works.
Customer excellence essentials

Dive into what makes exceptional customer service.

You’ll learn about the fundamentals of engaging positively with customers, understanding their needs, and making a great first impression.

2-3 hours self-study
Enhancing your customer experience

Learn the techniques to manage customer interactions effectively, from addressing complaints to ensuring every customer leaves satisfied.

This section focuses on practical tools and strategies to elevate your customer service.

2-3 hours self-study
Wrap-up

Consolidate everything you’ve learned and kick-start your action plan.

You’ll also receive regular emails to keep you on track and ensure you continue to drive your garage’s success.

Join the optional live online workshop every quarter.

Meet your course leader: The Garage Inspector

Hi, I’m Andy Savva and I’m obsessed with helping independent garages get more from their business.

For too long, independent garage owners and their teams have had no support to help them grow flourishing successful businesses. I’m on a mission to change that.

Having bought and sold several garage businesses – including my flagship 14,000 sq.ft purposely built vehicle repair workshop – I know what’s holding you back from being the success you deserve to be.

Over the last few years I have been helping an increasing number of garage businesses unleash their potential and move from a position of surviving, to one of thriving.

I’d love for you to join me on this journey and can’t wait to learn all about your business.

Frequently asked questions

How is the course delivered?

The programme is delivered entirely through on-demand self-study online materials with the option to join a live online workshop.

The self-study online materials are accessed through my online Academy and can be completed in your own space and time.

Dates for the optional live online workshop are provided in the Academy.

Will I receive a certificate of completion?

You can download a PDF certificate at the end of the course.

Can I arrange for my employer to pay for this programme?

Absolutely! Get in touch and we can arrange to send them full details of the programme with an invoice.

How long do I have to complete the course?

You have six months to complete the course from date of registration.

I’m very busy, will I be able to fit the work in?

This course is built for busy full-time garage professionals.

The self-study online materials are accessible at any time. In total, expect to commit 5-6 hours to complete the course.

How can I ask questions about the course?

Please just contact us.

On-demand masterclass